Privacy Policy

This page informs you of our policies regarding the collection, use and disclosure of personal information when you use our service.

Privacy Policy: Last updated:21st May 2025

Who we are: Sue Kennedy Photography Ltd is a portrait photography business based in Harlow, Essex. We are committed to respecting and protecting your privacy.

Contact details:
Sue Kennedy Photography Ltd
Parndon Mill, Parndon Mill Lane, Harlow, Essex, CM20 2HP
Phone: 01279 433392
Email: sue@suekennedy.co.uk
Website: www.suekennedy.co.uk

Data Controller: Sue Kennedy

1. What type of information we collect

We may collect and process the following personal data:

  • Your name, email address, phone number, and postal address
  • Information you provide via our website, Facebook ads, or third-party forms (e.g. enquiries, lead forms, bookings)
  • Notes from our conversations or planning calls
  • Preferences and interests related to your photography experience
  • IP address, browser type, and interactions with our website (via cookies – see below)

2. How we collect your information

We collect data in the following ways:

  • When you fill in a form on our website
  • When you respond to a Facebook ad or other social media campaign
  • Through direct contact via phone, email, or text
  • Through cookies and similar technologies on our website

3. Why we collect your information

We use your personal data to:

  • Respond to your enquiry and provide the services you’ve requested
  • Send booking confirmations and appointment reminders
  • Share useful information about preparing for your session
  • Deliver occasional updates or marketing emails (you can opt out any time)
  • Comply with legal obligations and business record-keeping

4. Lawful basis for processing

Under the UK GDPR, the lawful bases we rely on include:

  • Consent – where you’ve opted in to hear from us (e.g. newsletter or promotional emails)
  • Contract – where processing is necessary to fulfil a booking or enquiry
  • Legal obligation – for financial or regulatory record-keeping
  • Legitimate interests – where we have a clear, relevant reason to contact you (e.g. following up on an enquiry)

5. How we store your information

Your information is securely stored in password-protected systems and only accessible to Sue Kennedy Photography.

We retain client records and booking data for up to 7 years (for accounting/legal purposes), and enquiry form data for up to 12 months unless you become a client.

You can request deletion of your personal data at any time by contacting us.

6. Sharing your data

We do not sell or share your data with third parties for marketing. We may use trusted service providers (e.g. email software, booking systems, Meta/Facebook for advertising) but only with proper data protection agreements in place.

7. Your data protection rights

You have rights under UK data protection law, including to:

  • Access the personal data we hold about you
  • Ask us to correct inaccurate information
  • Request deletion of your data (in some cases)
  • Object to or restrict how we use your data
  • Withdraw consent at any time (if processing is based on consent)

To exercise these rights, email us at sue@suekennedy.co.uk.

8. Cookies and tracking

Our website uses cookies to understand how people use our site and to improve user experience. This includes tracking pixels (e.g. from Facebook or Google) for advertising purposes.

You can manage cookie preferences in your browser settings.

9. How to complain

If you are unhappy with how we’ve used your data, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO)