01279 433392

Frequently Asked Question’s

To get the best out of your studio session I’ve included some information below and the answers to some frequently asked questions, along with comprehensive directions on how to find me.

Parndon Mill enjoys good parking and is easy to find, but is one of Harlow’s best kept secrets. Our postcode is CM20 2HP.

I will take a range of photographs at our session so that you have a good selection to choose from. And of course you will be able to buy extras – as few or as many as you wish.

I will remind you of our appointment the day before, but I’d really appreciate it if you would please let me know if something changes before this, so that I can provide an alternative appointment.

Below are some frequently asked questions about my photo sessions. Click on the questions below to see the answers.

Before Your Photo Shoot

When is the best time to book?

Ideally when your baby is not fighting sleep or food, and everyone is at their best. Saturday slots fill up the fastest, so plan 2-3 weeks ahead.

Where do photo sessions take place?

At my studio in Parndon Mill, Harlow, Essex, CM20 2HP. Parking is plentiful, and full directions are sent with your booking confirmation.

Can you photograph the parents with baby?

Yes of course.

Can siblings be included?

Yes, but I do like to photograph your new baby first, before introducing siblings.

How long will the photoshoot last?

Please allow up to an hour for older babies, children and a family photoshoot.

For newborn babies (under 10 days old) please allow 3-4 hours.

I will be as quick as I can, but I do like to allow time for nappy changes, and time for shy children to get used to the studio.

Can we do photographs outside?

Yes, I offer an outdoor family photography using the private grounds at Parndon Mill.

Are you a Covid-secure business?

Yes, I am. Some of the things that I am doing are:

  • Checking that every client is symptom free the day before their photoshoot.
  • Staggering appointment times so that there is never more than 1 client’s family in the studio.
  • Hand sanitising in all areas
  • Cleaning all areas thoroughly between clients
  • Ventilating the studio between clients.
  • When photographing your baby or family I will be at least 2m away.

I have written more about this on my blog ‘Our Photography studio and the new normal’

What will happen if there is a lockdown or we are required to self isolate?

At the moment the new tier system allows Covid Secure businesses to still operate, however I am mindful that you may want to postpone or need to postpone of you are self isolating.

Please just call or email me, so that we can devise a plan. I am happy to be flexible, just not good at reading minds 🙂

Will a photoshoot still be fun in a pandemic?

Yes, that’s my plan. It won’t stop me being friendly and professional, and of course I want to keep everyone safe.

What is your availability like?

You can see my availability here

What products do you sell?

Everything from mounted prints, to wall portraits, albums and digital files. You can see examples & a price guide here.

Can I just get digitals?

You can. This is the only artwork we do where you have copyright supplied on the USB, and you can print the artwork yourself up to 10×8 Inches, which is about a4 size.

I also supply a set of prints with mine, as that it is the best way to preserve your memories. And no, it’s not any cheaper without the prints! It just my way of making sure you don’t lose the USB in the drawer 🙂

Do I need to tell you advance what products I would like?

It’s useful to know, but you do not need to make a final decision until you have viewed your photographs.

What should I dress my baby or child in?

Babies that are still at the lying stage I prefer to do naked aside from a nappy or with white body vest on, as I find clothes do not fit very well for this age group.

For older babies and children then solid plain colours are best for photographs and something that fits well. Avoid collars if possible.

Do bring a change of outfit, a hat or any other item that is unique to your child – their favourite teddy or toy for example.

What should I Wear?

I always suggest to keep it simple and avoid busy patterns. A simple black or white cotton knit cami or shirt is always beautiful.

Do I need to bring props or blankets with me?

If you have something you would like included on the photographs then yes, please do.

People in the past have bought the soft toy they had as a baby, or a special blanket.

Don’t worry if you don’t, I have everything I need at the studio, and it is washed/cleaned between clients.

How do I book?

Most people prefer to use the online booking calendar, where you can also see my availability.

Alternatively call 01279 433392 to book.

What do I do if anyone falls ill?

Please let me know so that I can offer a suitable alternative appointment. I understand how easily little ones pick up bugs. As much notice as possible is appreciated, but I know this isn’t always how it plays out.

On the Day 

What of my child won't settle, or doesn't like being posed?

Over the past few years I have photographed hundreds of children and babies, so I have a few tricks up my sleeve to ensure the shoot is fun for them and we get some great shots as well. In terms of posing, I will always do what your baby or child is happy with, and capable of doing. For every baby and child this is different!

What if my baby/child is ill on the day of the photo shoot?

It’s not a problem, these things sometimes happen. Please get in touch so we can reschedule the session for when they are better.

When can we see the photographs?

We will make an appointment for 1-2 weeks later.

I will select the very best images and use my post production skills to create some beautiful portraits ready to show you cinematic style on the big screen in my studio.

To make the most of the viewing & ordering session: bring your glasses, all the decision makers, and an idea of where in the home you’d like the images to live. Measure the space so you know the correct size to order.

It’s up to you what you have when you come back, I’m not going to do any hard selling.

But be prepared to love them all – what most people do is choose their favourites for the wall and have the rest as digitals.

Will my photographs be in colour or black and white?

Mostly in colour (unless you have booked a specific black & white photo shoot), but a few will be shown in black & white, as you have the choice to order in this finish also.

How many photographs will you take?

A lot! Don’t worry I am not about to show you every single one. After the photoshoot I will carefully curate the results to show you the best selection of unique photographs.

I use a specialist piece of software to enable you to sort the images into piles, and reach a final short list of favourites from which to place your order.

If you do love them all, and want them all, you can as an album.

Ordering

Do I have to purchase anything?

No, there is no obligation to buy anything, however images are not kept after your viewing appointment.

Does the session booking fee include any products or digitals?

No. All photographs, digital files and artwork products are to be purchased separately.

Occassionally I may offer a session which includes a gift print but this will be clearly stated in the offer details.

How long does it take for orders to be ready for collection?

Typically 4-6 weeks.

It is worth bearing in mind that my suppliers can take longer to complete orders during peak periods such as Christmas. 

Once your order is ready for collection I will send you a text message with some collection options as a starting point.

When is payment required?

At the viewing appointment.

You can settle the balance in full with card, pay half the balance at the viewing and the remainder on collection or spread the costs with interest free payments (on balances of £500 and over).

let's start a conversation!

Sue Kennedy Photography Ltd
Parndon Mill
Harlow
Essex CM20 2HP

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